Privacy Policy

Effective Date: May 6, 2025

Rupp Holdings LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal and health-related information.

1. Information We Collect

We may collect the following types of information:

  • Personal Information – such as your name, contact details, date of birth, and address.

  • Protected Health Information (PHI) – including medical history, medications, symptoms, and treatment goals submitted via our intake forms.

  • Usage Information – such as IP address, browser type, and how you interact with our website.

2. How We Use Your Information

We use the information you provide to:

  • Deliver medical care and support services

  • Communicate with you regarding your care

  • Improve our website and services

  • Comply with applicable laws and regulations

3. Information Sharing

We do not sell or rent your information. We may share information in the following circumstances:

  • With authorized medical professionals and staff

  • With third-party service providers under HIPAA-compliant Business Associate Agreements (BAAs)

  • As required by law, including legal requests or court orders

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) regarding the collection, use, and storage of Protected Health Information (PHI). All intake forms are processed through secure, HIPAA-compliant systems with a signed BAA in place.

5. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance your experience and analyze website usage. You may adjust your browser settings to disable cookies at any time.

6. Data Security

We implement physical, administrative, and technical safeguards to protect your information. While we take reasonable steps to secure data, no method of transmission or storage is 100% secure.

7. Your Rights

You may request access to or correction of your personal information, or request that we delete your data, where applicable. To make a request, please write to us at the address below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

Rupp Holdings LLC
13025 Wellington Way
Goshen, KY 40026

Terms of Service

Effective Date: May 6, 2025

By accessing or using our website, you agree to the following Terms of Service (“Terms”). These Terms govern your use of all services and content provided by Rupp Holdings LLC through this site.

1. Use of Services

Our services are available to individuals located in all 50 U.S. states and the District of Columbia, where we are licensed to provide care. Submitting an intake form or visiting our website does not automatically establish a doctor-patient relationship. A clinical relationship is only established after review and acceptance by a licensed provider.

2. Emergency Services Disclaimer

Our services are not intended for use in medical emergencies. If you are experiencing a medical emergency, call 911 or visit your nearest emergency department immediately.

3. User Responsibilities

By using our site and services, you agree to:

  • Provide accurate and complete information

  • Use our services for lawful and appropriate purposes only

  • Not impersonate another individual or provide false information

4. Intellectual Property

All content on this website—including text, images, graphics, and branding—is the property of Rupp Holdings LLC and may not be copied, reproduced, or distributed without our written permission.

5. Limitation of Liability

We are not responsible for:

  • Indirect, incidental, or consequential damages

  • Delays, data loss, or service interruptions

  • Misuse or unauthorized access to your account or information

6. Third-Party Services

We may use third-party tools (such as HIPAA-compliant intake forms) to facilitate service delivery. We are not responsible for the content, security, or practices of third-party providers.

7. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of those changes.

9. Contact Us

Rupp Holdings LLC
13025 Wellington Way
Goshen, KY 40026